Delivery: 10 Quality: 10 Design:10 Service: 10 Met TBK at the HK fairs this last October. Watched a demo of their laser soldering system. Ordered one to assist us in removing and soldering of small parts without air. Colin has been excellent on support and the tool is working very well. Construction is high grade and the packaging was ideal to use for shipping by DHL. We believe this tool will help us to service the shriking parts and logic boards in our service bay. A very responsive company for support and sales. Thanks.